Customer service

Welcome to Liftessa customer service. Whether you have a question before you order, want to follow a parcel, change something or return a product, this page explains how it works, step by step. To write to us, use the form on our contact page: we answer every message.

How to contact us

The fastest way to reach us is the form on our contact page. To help us answer you right away, include:

• your order number, if you have one (it is in your confirmation email);
• the product your question is about;
• a photo, if your message is about a damaged, incomplete or wrong item.

Liftessa is an online store with no physical shop. Company details are on our Legal Notice page.

Before you order

Questions about a product

Each product page lists the essentials, with a list of questions and answers. For the Liftessa 2-in-1 Folding Cane Seat, our cane seat buying guide and our page on how to use your cane seat go into detail. For the Open-Back Bodysuit, use the size chart in the product photos and measure your waist and hips; between two sizes, take the larger one. Still unsure? Write to us.

Where we ship

The Cane Seat ships to the United States, free with tracking. The Open-Back Bodysuit ships to the United States and to the other destinations listed on our Shipping page, with all the conditions.

After you order

Your confirmation email

Your order is confirmed when you receive our confirmation email, with a summary of your products, quantities and total. Keep it: it is the written copy of your contract. If you do not see it, check your spam folder, then write to us.

Your tracking number

As soon as your parcel leaves, you receive an email with your tracking number. Every order ships with one.

Following your parcel

Go to our Track my order page and enter your order number or your tracking number. You will see each step of the journey. If the tracking has not moved for several days, write to us with your order number and we find a solution with you.

When your Cane Seat arrives

It arrives folded, held closed by its strap. Before your first outing, open and close it two or three times at home so the movement becomes familiar, and keep the box for a few weeks in case you use your 90-day guarantee. Our page on how to use your cane seat goes through each step.

Changing or cancelling an order

Need to change a size, a color or your shipping address, or cancel your order? Write to us as soon as possible with your order number and the change you need. We will tell you what is still possible before your order ships. Once it has shipped, you can still use the return options below. If we spot an obvious pricing or description error before your order ships, we contact you and you may cancel at no cost.

Returns, by product

2-in-1 Folding Cane Seat: 90-day money-back guarantee

You have 90 days from delivery to return your Cane Seat, for any reason. Write to us with your order number before the end of the 90 days and we send you the return instructions. Send it back folded, with its strap, in a box that protects it.

Open-Back Bodysuit: 30 days

You have 30 days from delivery to return your bodysuit, if the size is wrong or it is simply not for you. Send it back clean, in a bag or envelope that protects it.

All conditions are on our Returns and Refunds page.

Damaged, incomplete, wrong or defective item

• Damaged, incomplete or wrong order: write to us within 7 days of delivery with a photo. We send a replacement or refund you, at your choice.
• Manufacturing defect on a Cane Seat within 90 days: we replace it or refund you, at your choice, and return shipping is on us.
• If the product arrived defective or is not the one you ordered, return shipping is on us.

How refunds work

Once your return is received and checked, we refund the price of the product to your original payment method within 15 days. Your bank may take a little longer to show it on your statement. These returns come in addition to your legal rights, which they never limit; see our Terms of Sale.

Your personal information

You can ask to access, correct or delete your personal information, or ask how it is used, by writing to us; we answer within 30 days. To opt out of targeted advertising, go to our Your Privacy Choices page. Details are in our Privacy Policy.

Quick answers

Many questions are already answered on our frequently asked questions page. You can also read Is Liftessa legit? for everything about payment, tracking and your rights.