Terms of Sale
Who we are
This website (liftessa.com) is operated by Y-M LLC, a company registered in the State of New Mexico, United States, 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States. Email: contact@liftessa.com. These terms apply to every order placed on the website by a customer in the United States, Canada or the United Kingdom.
Products and prices
Each product page describes the main characteristics of the product. Prices are shown in the currency of your country: US dollars (USD), Canadian dollars (CAD) or pounds sterling (GBP). The total price, including shipping and any applicable taxes or fees, is shown on the checkout page before you confirm your order. We may correct an obvious pricing or description error before your order ships; in that case we contact you and you may cancel at no cost.
Your order
Your order is confirmed when you receive our confirmation email. It contains a summary of your order: products, quantities, total price and our contact details. Keep it: it is the written copy of your contract.
Payment
Payment is taken when you place your order, through the secure payment methods shown at checkout. We never see or store your full card number.
Shipping
Shipping conditions are described on our Shipping page. Every order ships with a tracking number.
Returns and refunds
You have 90 days from delivery to return the 2-in-1 Folding Cane Seat (money-back guarantee) and 30 days from delivery to return the Open-Back Bodysuit. Conditions are described on our Returns and Refunds page. They are in addition to your legal rights, which they never limit.
Legal warranty
Your products are covered by the legal warranties provided by the consumer protection laws of the place where you live. These warranties cannot be excluded.
In Québec, under the Consumer Protection Act, goods must be fit for the purpose for which they are normally used and must remain usable for a reasonable time considering their price and normal use.
In the United Kingdom, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Your rights in Québec (distance contracts)
Under the Québec Consumer Protection Act, you may cancel a distance contract within 7 days after receiving your copy of the contract if the information required by law was not given to you before the contract was concluded, or within 30 days of the delivery date agreed or announced if the goods have not been delivered. When a contract is cancelled, we refund all amounts paid within 15 days.
Your rights in the United Kingdom (cancellation)
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it, without giving a reason. Our 30-day return period for the bodysuit includes this right and goes beyond it. To cancel, write to contact@liftessa.com with your order number. We refund you within 14 days of receiving the goods back, or of receiving proof that you sent them back, whichever comes first.
Liability
We are responsible for the proper performance of your order. Our liability does not exclude any right you have under the law of the place where you live.
Contact and complaints
For any question or complaint, write to contact@liftessa.com. We answer within 2 business days. If a disagreement remains, you may contact the consumer protection office of your state or province (in Québec: the Office de la protection du consommateur) or, in the United Kingdom, Citizens Advice.
Applicable law
These terms are governed by the laws applicable in your state, province or country of residence, which keep all the protections they give you.