Frequently asked questions
Here are the answers to the questions we hear most often, grouped by topic: ordering and payment, shipping and tracking, returns, and each of our products. Can't find your answer? Write to us through our contact page, we answer every message. For more detail, see our customer service page, our cane seat buying guide and our page on how to use your cane seat.
Ordering and payment
How do I place an order?
Choose your product and options on the product page, add it to your cart and check out. Your order is confirmed when you receive our confirmation email.
Which payment methods do you accept?
The secure payment methods available for your country are shown at checkout. We never see or store your full card number.
When am I charged?
Payment is taken when you place your order. The total price, including shipping and any applicable taxes or fees, is shown at checkout before you confirm.
In which currency are prices shown?
In your local currency. The Cane Seat is sold in US dollars. The total, with any applicable taxes or fees, is shown at checkout before you confirm.
Can I change or cancel my order?
Write to us through our contact page as soon as possible with your order number. We tell you what is still possible before your order ships.
Shipping and tracking
Do I get a tracking number?
Yes. Every order ships with a tracking number, emailed to you as soon as your parcel leaves.
How do I track my order?
Go to our Track my order page and enter your order number or tracking number.
Is shipping free?
The Cane Seat ships free with tracking, with no minimum. The Open-Back Bodysuit ships free from 2 bodysuits; on a single bodysuit, a shipping fee is shown at checkout.
Where do you ship?
The 2-in-1 Folding Cane Seat ships to the United States. The Open-Back Bodysuit ships to the United States and to the other destinations listed on our Shipping page.
My tracking has not moved. What should I do?
If your tracking has not moved for several days, write to us with your order number and we find a solution with you.
Returns and refunds
Can I return the Cane Seat?
Yes. It comes with a 90-day money-back guarantee from delivery, for any reason. Write to us with your order number and we send you the return instructions.
Can I return the bodysuit?
Yes, within 30 days of delivery. Send it back clean, in a bag or envelope that protects it.
What if my Cane Seat has a defect?
If a manufacturing defect shows up within 90 days of delivery, we replace it or refund you, at your choice, and return shipping is on us.
How long does a refund take?
Once the return is received and checked, we refund the price of the product to your original payment method within 15 days.
My item arrived damaged or wrong. What now?
Write to us within 7 days of delivery with a photo. We send a replacement or refund you, at your choice, and return shipping is on us.
The 2-in-1 Folding Cane Seat
How much weight does it hold?
Up to 271 lbs. The aluminum alloy frame and the three-leg base keep it firm.
How much does it weigh?
Only 1.36 lbs. Folded, it is 33.15 in long, easy to hold or keep in the car.
How do I open it?
Slip off the strap, spread the three legs like you open an umbrella, and sit. No tools and no strength needed.
Will it wobble when I sit down?
It stands on three wide-set legs with non-slip rubber feet. The legs spread your weight and the rubber keeps it from sliding.
How high is the seat?
The seat sits 16.9 in off the ground and measures 11.4 in per side. It is made for short rests.
Where can I use it?
On sidewalks, grass, gravel and dirt paths. It is great for hikes and camping too.
What is it made of?
An aluminum alloy frame in silver and black, a non-slip T handle, a fabric seat that wipes clean and three legs with rubber feet.
How do I carry it?
Folded, with its strap on, you walk leaning on it like a regular cane. At 33.15 in folded, it also fits in a car trunk or a tote bag.
Is it a good gift?
Yes. The 2-pack gift pack is made for that: one for Mom, one for Dad, or one for someone else you want to help.
The Open-Back Bodysuit
How do I use the restroom in it?
At the back, the top tucks into the high waistband of the shorts. Pull the back of the shorts down, go, pull it back up. No need to take the bodysuit or your dress off.
Which size should I take?
Use the size chart in the photos and measure your waist and hips. Between two sizes, take the larger one.
Will it show under my dress?
It is seamless, with no hooks, snaps or clasps. For very light or sheer fabrics, choose the beige shade.
How do I wash it?
Hand wash or gentle cycle in a laundry bag, cold water, hang to dry.
Useful pages
- Product pages: Liftessa 2-in-1 Folding Cane Seat and Open-Back Bodysuit.
- Policies: Shipping, Returns and Refunds, Terms of Sale, Privacy Policy and Legal Notice.
- Follow a parcel: Track my order.